Politique de confidentialité

Last updated: April 9, 2026

Brand: Xendya

Effective Date: 

 

 

 

1. OVERVIEW

 


At Xendya (“Xendya”, “we”, “us”, or “our”), your privacy is a priority.


This Privacy Policy explains how we collect, use, and protect your personal information in accordance with applicable laws, including:

 

  • 🇨🇦 PIPEDA (Personal Information Protection and Electronic Documents Act)

  • 🌍 GDPR (where applicable)

 


By using our website or purchasing from us, you agree to this policy.

 

 

 

2. PERSONAL INFORMATION WE COLLECT

 


We collect only the information necessary to:

 

  • Process and deliver your orders

  • Prevent fraud and secure transactions

  • Comply with legal obligations

  • Improve your shopping experience

 


“Personal Information” includes any data that can identify you directly or indirectly.

 

 

 

3. DEVICE INFORMATION

 


 

Examples:

 

 

  • IP address

  • Browser type

  • Time zone

  • Cookies and session data

  • Pages viewed and interactions

 


 

Purpose:

 

 

  • Fraud prevention

  • Analytics

  • Website optimization

  • Security monitoring

 


 

Collection Method:

 


Automatically collected via cookies, pixels, and log files.


 

Disclosure:

 


Shared only with trusted analytics and security providers under strict agreements.

 

 

 

4. ORDER INFORMATION

 


 

Examples:

 

 

  • Name

  • Billing and shipping address

  • Payment details

  • Email and phone number

 


 

Purpose:

 

 

  • Order processing

  • Payment validation

  • Shipping and delivery

  • Customer communication

 


 

Disclosure:

 


Shared only with:

 

 


All partners comply with strict data protection standards.

 

 

 

5. CUSTOMER SUPPORT & SMS COMMUNICATION

 


By providing your phone number and opting in, you agree to receive:

 

  • Order updates

  • Promotional messages

 


You can opt out at any time by replying STOP.

 

  • Message frequency may vary

  • Standard message/data rates may apply

 


For assistance, reply HELP or contact:

📧 support@xendya.com

 

 

 

6. MINORS

 


Our services are intended for individuals aged 18 and over.


We do not knowingly collect data from minors.

If detected, such data will be deleted immediately upon request.

 

 

 

7. SHARING PERSONAL INFORMATION

 


We never sell your personal data.


We share data only when necessary:


 

✔ Service Providers

 

 

  • Ecommerce platform

  • Payment processors

  • Shipping partners

 


 

✔ Legal Requirements

 

 

  • Court orders

  • Regulatory obligations

 


 

✔ Business Protection

 

 

  • Fraud prevention

  • Enforcement of our Terms

 

 

 

 

8. BEHAVIORAL ADVERTISING

 


We may use anonymized data for:

 

  • Personalized ads

  • Retargeting campaigns

 


Partners (e.g., Google, Meta) receive limited cookie-based identifiers only.


No sensitive or payment data is ever shared.

 

 

 

9. OPT-OUT OPTIONS

 


You can control advertising preferences via:

 

  • Google Ads Settings

  • Facebook / Meta Ads Settings

  • Microsoft / Bing Ads

 

 

 

 

10. HOW WE USE YOUR DATA

 


We use your data exclusively to:

 

  • Fulfill orders

  • Process secure payments

  • Provide customer support

  • Detect fraud and enhance security

  • Improve user experience

 


Marketing is only done with your consent.

 

 

 

11. LEGAL BASIS (GDPR)

 


For users in applicable regions, processing is based on:

 

  • Consent

  • Contractual necessity

  • Legal obligations

  • Legitimate interests (fraud prevention, analytics)

 

 

 

 

12. DATA RETENTION

 


We retain your data only as long as necessary to:

 

  • Provide our services

  • Comply with legal obligations

 


You may request deletion at any time:

📧 support@xendya.com


Certain data may be retained for:

 

  • Tax compliance

  • Legal disputes

 

 

 

 

13. AUTOMATED DECISIONS

 


Xendya does not use automated decision-making that significantly affects users.


However, our platform provider (e.g., Shopify Inc.) may use fraud detection systems.

 

 

 

14. YOUR RIGHTS

 


 

🇨🇦 Canada

 


You have the right to:

 

  • Access your data

  • Request corrections

  • Withdraw consent

  • Request deletion

 

 

 

 

🌍 International (GDPR)

 


You may:

 

  • Request data access or portability

  • Request deletion

  • Withdraw consent

  • File a complaint with your local authority

 

 

 

 

15. COOKIES

 


We use cookies for:

 

  • Security

  • Performance

  • Analytics

  • Advertising

 


You can manage cookies via your browser settings.

 

 

 

16. DO NOT TRACK

 


We do not currently respond to “Do Not Track” signals due to lack of industry standards.

 

 

 

17. POLICY CHANGES

 


We may update this Privacy Policy at any time.


Significant changes will be communicated via:

 

  • Website notification

  • Email (if applicable)

 

 

 

 

18. SECURITY MEASURES

 


We implement advanced protections:

 

  • 🔐 Encryption (TLS + AES standards)

  • 🔑 Access control (restricted & authenticated access)

  • 🛡 Security audits and monitoring

  • 🚨 Breach notification (as required by law)

 


Any misuse or unauthorized access attempts may result in legal action.

 

 

 

19. GOVERNING LAW

 


This Privacy Policy is governed by:


🇨🇦 Canadian law and applicable provincial regulations

 

 

 

20. CONTACT

 


For any privacy-related request:


📧 support@xendya.com


If you are not satisfied, you may contact your local data protection authority.