Conditions d’utilisation

 

OVERVIEW

 


This website is operated by Xendya (“Xendya”, “we”, “us”, or “our”).


Xendya provides this website, including all information, tools, products, subscriptions, and services (collectively, the “Service”) to you, conditioned upon your acceptance of these Terms of Service & Sale (“Terms”).


By visiting our site, creating an account, or purchasing from us, you agree to be bound by these Terms.


If you do not agree, you may not access or use our Services.


Our store is hosted on Shopify Inc., which provides the ecommerce platform enabling us to sell our products.

 

 

 

SECTION 1 — ELIGIBILITY & ONLINE STORE TERMS

 


By using this site, you confirm that you are:

 

  • At least 18 years old, or

  • The age of majority in your province or territory in Canada

 


You agree not to use our products or services for any illegal or unauthorized purpose, including violations of Canadian laws.


Transmission of viruses, malware, or destructive code is strictly prohibited.

 

 

 

SECTION 2 — GENERAL CONDITIONS

 


We reserve the right to refuse service to anyone at any time.


You understand that:

 

  • Non-payment content may be transferred unencrypted

  • Payment information is always encrypted

 


You may not reproduce, duplicate, sell, or exploit any part of the Service without written permission.

 

 

 

SECTION 3 — INFORMATION ACCURACY

 


All information is provided for general informational purposes only.


We do not guarantee:

 

  • Accuracy

  • Completeness

  • Timeliness

 


You agree not to rely solely on this information for decisions, especially health-related decisions.

 

 

 

SECTION 4 — MODIFICATIONS TO SERVICE & PRICING

 


Prices may change at any time without notice.


We reserve the right to:

 

  • Modify or discontinue products

  • Suspend services

  • Update pricing

 


We are not liable for any such changes.

 

 

 

SECTION 5 — PRODUCTS & AVAILABILITY

 


Products may:

 

  • Be available exclusively online

  • Be limited in quantity

 


We reserve the right to:

 

  • Limit quantities per customer

  • Refuse or cancel orders

  • Discontinue products at any time

 

 

 

 

SECTION 6 — SUBSCRIPTIONS & AUTOMATIC RENEWALS

 


 

Automatic Billing

 


By purchasing a subscription, you agree to recurring automatic billing.


Subscriptions renew automatically unless canceled at least 24 hours before the next billing cycle.

 

 

 

Customer Responsibility

 


You acknowledge that:

 

  • Subscriptions are intentional purchases

  • Forgetting to cancel does not entitle you to a refund

  • Misunderstanding the offer does not invalidate billing

 

 

 

 

Cancellation

 


You may cancel:

 

  • Through your account

  • Via instructions in your confirmation email

 


Late cancellations apply to the next billing cycle.

 

 

 

SECTION 7 — CHARGEBACKS & DISPUTES

 


You agree not to initiate chargebacks for:

 

  • Forgotten subscriptions

  • Misunderstanding recurring billing

  • Failure to cancel on time

  • Dissatisfaction without following return policy

 


Such actions may be considered fraudulent disputes.


We reserve the right to submit evidence including:

 

  • Delivery confirmation

  • IP address & device data

  • Order history

  • Acceptance of Terms

 


We may:

 

  • Recover funds

  • Suspend accounts

  • Ban future purchases

 

 

 

 

SECTION 8 — BILLING INFORMATION

 


We reserve the right to:

 

  • Refuse or cancel orders

  • Limit orders per customer

 


You agree to provide accurate billing information.

 

 

 

SECTION 9 — THIRD-PARTY SERVICES

 


We may provide access to third-party tools or links.


We are not responsible for:

 

  • Third-party content

  • External services

  • Accuracy of third-party information

 

 

 

 

SECTION 10 — USER CONTENT

 


By submitting content (reviews, feedback, etc.), you grant Xendya:

 

  • A worldwide, royalty-free license

  • The right to use, modify, and distribute

 


You confirm your content does not violate laws or third-party rights.

 

 

 

SECTION 11 — PERSONAL INFORMATION

 


Your personal data is handled according to our Privacy Policy and applicable Canadian laws, including:

 

  • PIPEDA (Personal Information Protection and Electronic Documents Act)

 

 

 

 

SECTION 12 — HEALTH & MEDICAL DISCLAIMER

 


Products and content are not medical advice.


They are not intended to:

 

  • Diagnose

  • Treat

  • Cure

  • Prevent any disease

 


Consult a licensed healthcare professional before use.

 

 

 

SECTION 13 — REFUNDS & RETURNS

 

 

  • Refunds require product return before processing

  • Only eligible items qualify (see Refund Policy)

  • Requests must be submitted within 30 days of delivery

 


We reserve the right to refuse abusive or excessive refund requests.

 

 

 

SECTION 14 — PROHIBITED USES

 


You may not use the site for:

 

  • Illegal activities

  • Intellectual property violations

  • Harassment or abuse

  • Fraud or false information

  • Data scraping

  • Security interference

 


Violations may lead to account termination and legal action.

 

 

 

SECTION 15 — DISCLAIMER OF WARRANTIES

 


All products and services are provided:


“AS IS” and “AS AVAILABLE”


We disclaim all warranties to the fullest extent permitted under Canadian law.

 

 

 

SECTION 16 — LIMITATION OF LIABILITY

 


To the maximum extent permitted by law:


Xendya shall not be liable for:

 

  • Indirect damages

  • Loss of profits

  • Consequential damages

 


Total liability is limited to:

 

  • The amount paid in the last 12 months, or

  • CAD $100 (whichever is greater)

 

 

 

 

SECTION 17 — PRE-DISPUTE RESOLUTION

 


Before initiating any legal or payment dispute, you must contact us:


📧 support@xendya.com


You agree to allow 30 days for resolution.


Failure to do so may limit your legal rights.

 

 

 

SECTION 18 — DISPUTE RESOLUTION

 


Disputes shall be resolved:

 

  • Under Canadian law

  • In the jurisdiction of the customer’s province, where applicable

 


Both parties agree to attempt good faith resolution first.


Class actions may be limited where permitted by law.

 

 

 

SECTION 19 — GOVERNING LAW

 


These Terms are governed by the laws of:


🇨🇦 Canada and the applicable provincial laws

 

 

 

SECTION 20 — TERMINATION

 


We may terminate or suspend access if:

 

  • These Terms are violated

  • Fraud or abuse is suspected

 

 

 

 

SECTION 21 — SEVERABILITY

 


If any provision is invalid, the remaining Terms remain enforceable.

 

 

 

SECTION 22 — ENTIRE AGREEMENT

 


These Terms, along with our policies, constitute the full agreement between you and Xendya.