Politique d’expédition

 

SHIPPING & DELIVERY POLICY

 


Brand: Xendya

Effective Date: 

 

 

 

OVERVIEW

 


By placing an order with Xendya, you agree to the terms outlined in this Shipping & Delivery Policy.


These rules are designed to:

 

  • Set clear expectations

  • Prevent abuse

  • Protect both the customer and Xendya

 

 

 

 

1. ORDER PROCESSING & FULFILLMENT

 


 

Processing Time

 


Orders are:

 

  • Verified

  • Security-checked

  • Quality-inspected

  • Packed

 


…within 1–3 business days.

 

 

 

Payment Verification

 


Orders flagged by payment systems may be delayed until verification is completed.

 

 

 

Business Days

 


Our warehouse operates:

 

  • Monday to Friday

  • Excluding public holidays

 


Orders placed on weekends or holidays are processed the next business day.

 

 

 

Quality Control

 


Every order undergoes strict inspection before dispatch.

 

 

 

2. SHIPPING TIMEFRAMES

 


 

🇨🇦 Canada Orders

 


Estimated delivery: 5–12 business days

 

 

 

🌍 International Orders

 


Estimated delivery: 7–21 business days


(Customs processing may extend delivery times)

 

 

 

⚠️ Important

 


Delivery times are estimates only, not guarantees.


Xendya is not responsible for delays caused by:

 

  • Customs inspections

  • Weather conditions

  • Carrier delays or capacity issues

  • Strikes or logistical disruptions

  • Global events (e.g., pandemics, supply chain disruptions)

 

 

 

 

Force Majeure

 


Delays beyond our control do not create liability or grounds for compensation.

 

 

 

3. ADDRESS ACCURACY & CUSTOMER RESPONSIBILITY

 


 

Customer Responsibility

 


Customers must provide a complete and accurate shipping address.

 

 

 

⚠️ Wrong Address Disclaimer

 


If an incorrect or incomplete address is provided:

 

  • The order is not eligible for refund

  • No reshipment will be issued

 

 

 

 

Address Changes

 


Address changes are accepted only before dispatch.


📧 Contact: support@xendya.com

 

 

 

4. STOCK & AVAILABILITY

 


Inventory is updated in real time, but discrepancies may occur.


If an item becomes unavailable after purchase:

 

  • We may ship available items

  • Contact you with options:

     

    • Wait for restock

    • Replacement product

    • Refund or store credit

     

 

 

 

 

5. SHIPPING COSTS

 


Shipping fees are:

 

  • Calculated at checkout

  • Based on weight, size, and destination

 

 

 

 

⚠️ Important

 

 

  • Prices shown at checkout are final

  • Shipping fees are non-refundable once dispatched

 

 

 

 

6. DELIVERY & RISK OF LOSS

 


 

Proof of Delivery

 


Carrier tracking = final proof of delivery


Once marked “Delivered”:


Xendya is no longer responsible.

 

 

 

Lost or Stolen Packages

 


If marked delivered:

 

  • Xendya is not liable for theft or loss

  • Customers must contact the carrier

 

 

 

 

Risk Transfer

 


Risk transfers to the customer once the package is handed to the carrier.

 

 

 

7. SHIPPING INSURANCE

 


All shipments are insured up to their declared value.

 

 

 

Lost Packages

 


If officially declared lost by the carrier:

 

  • Replacement or refund will be issued

 

 

 

 

Damaged Packages

 


Must be reported within 72 hours of delivery


Required:

 

  • Photos or videos

 


Late claims may be rejected.

 

 

 

8. TRACKING & NOTIFICATIONS

 

 

  • Tracking link sent by email after shipment

  • Updates provided by the carrier

 


Xendya is not responsible for:

 

  • Tracking delays

  • Inaccurate carrier updates

 

 

 

 

9. DUTIES, TAXES & CUSTOMS

 


 

🇨🇦 Canada

 


Taxes may be applied at checkout depending on province.

 

 

 

🌍 International

 


Customers are responsible for:

 

  • Import duties

  • VAT

  • Customs clearance fees

 

 

 

 

⚠️ Customs Refusal

 


If a package is refused:

 

  • Shipping fees are non-refundable

  • Reshipment requires new payment

 

 

 

 

10. DELIVERY DELAYS

 


If your order is delayed:

 

  1. Check your tracking link

  2. Contact us:

 


📧 support@xendya.com


We will investigate with the carrier.

 

 

 

11. CANCELLATIONS & SHIPPING

 

 

  • Orders can only be canceled before dispatch

  • Once shipped → cannot be canceled

 


Customers must follow the Return Policy.

 

 

 

Refused Deliveries

 


Orders returned due to:

 

  • Refusal

  • Non-payment of customs

 


…are not eligible for refund


Reshipping requires new shipping payment.

 

 

 

12. FRAUD & ABUSE PREVENTION

 


We enforce a strict zero-tolerance policy.

 

 

 

Examples:

 

 

  • False “item not received” claims

  • Repeated refusal of packages

  • Abuse of shipping loopholes

 

 

 

 

⚠️ Consequences:

 

 

  • Permanent ban

  • Account suspension

  • Reporting to:

     

    • Payment processors

    • Financial institutions

     

 

 

 

 

13. GOVERNING LAW

 


This policy is governed by:


🇨🇦 Canadian laws and applicable provincial regulations

 

 

 

14. DISPUTES

 


Carrier tracking, payment records, and dispatch logs are considered final evidence in disputes and chargebacks.

 

 

 

15. CONTACT

 


📧 support@xendya.com


Response time: up to 48 business hours